We have switched our billing software to Billing Box. We are trying to get all the bugs worked out so if you get a random email from us, we apologize and just ignore it. We are really excited about this software since it will allow you more control over your accounts. It has a ticketing system as well so the old one will no longer function. All open tickets will still be resolved as we phase that system out completely. The Live Chat will still be available Monday through Friday during business hours EST. If you need urgent support, please give us a call at (513) 549-1249 so we can take care of your issue.
Thanks, SK Systems Technology